GROWTH. TRANSFER. LEGACY.
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XPX New England RI/SE MA Breakfast: The Ocean House
Case Study in Performance Excellence
Daniel A. Hostettler, President and General Manager
The Ocean House
The Ocean House in Watch Hill is a real Rhode Island success story. It is one of only 8 triple 5 star resorts in the world as ranked by Forbes Magazine. They have achieved excellence for facilities, food and spa, and reached that pinnacle of performance excellence in the eight short years since they opened in 2008.
Mr. Hostettler will chronicle how he worked with employees to establish the culture that led to this world class ranking. His lessons are applicable to any business because, when you think about it, it is all about the employees, and how they work together to deliver a high quality value proposition.
Superior customer experiences just do not happen. They are created through empowered employees applying continuous improvement methodologies to achieve excellence in every area of a business.
Norm Gauthier, President, Heritage Hill Partners
Larry Girouard, President, Business Avionix Company
Thank You to Our Meeting Sponsors!
Agenda7:30 - 8:00 AM Full Breakfast & Networking
8:00 - 9:30 AM Program
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