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So what is a bot, exactly? A bot is a computer program that automates certain tasks, typically by chatting with a user through a conversational interface.
The most advanced bots are powered by artificial intelligence (AI), helping it to understand complex requests, personalize responses, and improve interactions over time. This technology is still in its infancy, so most bots follow a set of rules programmed by a human via a bot-building platform. It's as simple as ordering a list of if-then statements and writing responses that you deem to be the most intuitive. Depending what tool you use to help you create the chatbot, you may not even need any code to help you do it, short of adding some short code into the back of your site. Continue reading...
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